Education, experience, and values promote integrity, honest communication and the commitment to excellence. Provide professional and managerial leadership for station operations and staff as well as volunteer management. This is one of the hundreds of Branch Rental Manager resumes available on our site for free. Station Manager who specializes in quality service, customer retention, productivity and team management.Friendly Customer Service with can-do attitude and willingness to help at all times.Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently. Two Column Resume Product Manager Resume Word Resume Templates Skills on Resume Resume Maker. Managed over 75 ramp, customer service, and operations agents, 10 supervisors, and 1 Shift Manager. Planned and scheduled programming and event coverage, based on broadcast length, time availability, and other factors, such as community needs, ratings data and viewer demographics. Coaches and trains supervisors in their communication, feedback, recognition, and interaction responsibilities with the employees who report to them Monitors performance, taking action to correct any shortfalls. Coordinate and direct lot movement, resolve congestion issues. Manage front line representatives; respond to customer needs requiring escalation; properly handle more complex customer account problems and/or reconcile sensitive accounts. While practicing the privilege of learning new techniques and increasing performance levels with a developing company. Organized the duties carried on at the counter and monitors the employee performance. Perform statistical analysis of revenue streams; establish target performance measures; communicate operational goals to front line staff; track and report monthly, quarterly and annual metrics. The resume is your calling card to get your foot in the door. Educate yourself about the gas station manager resume in this article! Application Manager Resume Examples. The candidates applying for this post should mention in their respective resumes skills such as a thorough knowledge of media and broadcasting management, technical knowledge and organizational skills. Skills : Management, Customer Service Skills, Database Management. Interviewed, hired and trained new quality customer service representatives. Greet and engage customers, supervise, coach, train, schedule and evaluate personnel, recommend personnel actions and respond to employee relations issues. Implemented rules and regulations that led to a significant increase in overall productivity and an improved customer satisfaction rate of 85%. Quickly Customize. Make an effort to draft your resume carefully, so that it pays you off and impresses a recruiter very easily. Direct and supervise daily operations at a busy, fast-paced station to ensure optimal safety and customer satisfaction. Maintained updated database of training records, employee records, and changes Kept records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting. Drove change and customer-focused initiatives to deliver superior customer service by holding Performance Leaders and other employees accountable for the delivery of results. Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. Developed budgets for programming and broadcasting activities and monitor expenditures to ensure that they remain within budgetary limits. Robert Morris University - Illinois. Responsible for greeting customers and responding to service issues, optimizing sales and utilization through employee coaching and training, tracking fleet and inventory, coordinating lot movement and preparing reports. The gas station is not just a place where you can get gas for your car. Please provide a type of job or location to search. Resume Details. Self-motivated, hardworking, responsible, and I have strong customer service skills. Played an instrumental role in increasing customer satisfaction ratings index from 93% to 79% within 3 years as Customer Service Manager. Also, provides leadership to the supervisor team, developing their skills. Provide daily supervision of engine crews, and maintain all assigned equipment and report station needs to Fire operations specialist. Led management of fund drive for a non-profit community radio station that raised $58,000 and set a record for funds raised. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Summary : Management and Administrative Professional offering versatile personnel and office management skills with proficiency in Microsoft Office programs. Empowering leader who supports companies and top executives with a unique perspective and appreciation that human capital is every organization's greatest asset. Include the definition, duties, and responsibilities, skills needed and little tips to build a resume. As such, it is not owned by us, and it is the user who retains ownership over such content. Take malfunctioning equipment out of service and report it to the appropriate maintenance offices and rail operations command. Resume Details. Control equipment in the appropriate inventories, and distribute as required. Interviewed, hired and trained new quality customer service representatives. It’s important to emphasize your most valuable skills and accomplishments that relate to the job. Summary : To use experience and dedication as a tool to improve customer service, productivity and time management. Hours per wk Report all hazardous conditions, electrical shocks, and criminal acts within the rail system. Conduct training and safety meetings for firefighters Support non-fire Refuge activities such as Law enforcement, biology, and heavy equipment operations. Responsible for the preparation and processing of biweekly payroll for over 80 employees. Of personal and professional credentials of a prospective Enterprise Manager candidate provides leadership to the maintenance... To inquiries regarding policies, procedures, and large audiences about service,. Measured areas for unsafe conditions engaged in broadcast programming to representatives and clients a long way to you... 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